Shiping Policy
At Brookwood Pet Supplies, we strive to provide a seamless shopping experience for our customers. Please read the following terms regarding order pickup and delivery carefully.
Order Pickup
- In-Store Pickup Only: Currently, all orders placed through our website must be picked up at our store location. We do not offer delivery services.
- Pickup Timelines: Customers will receive a confirmation email with the estimated date and time when their order will be ready for pickup. Please collect your order within 48 hours once finalized.
Pickup Location
Orders can be collected from:
Brookwood Pet Supplies
Address : 2948 Five Forks Trickum Road Ste F Lawrenceville Ga 30044
Hours :Â Monday – Sunday 10 am to 8 pm
Open 7 days a week
Identification Requirements
To collect your order, please bring:
- A copy of your order confirmation (printed or digital).
- A valid photo ID for verification.
Missed Pickup
If you cannot pick up your order within the specified timeframe, please contact us at +1Â (470)Â 709-5167 to make alternate arrangements. Uncollected orders may be canceled 24 hours after the missed pickup time, and refunds will be processed per our Refund and Cancellation Policy.
Special Instructions or Assistance
If you need assistance with large or bulky orders, please notify us in advance. We will be happy to help with your pickup.
Changes to the Policy
This Shipping and Delivery Policy is subject to change. Any updates will be posted on this page, with the effective date revised accordingly.